About this course
A career-readiness course focused on practical support skills, problem solving, communication and professional discipline.
What you'll learn
Work professionally
Communicate with clients
Troubleshoot common issues
Document work
Support users
Prepare for junior responsibilities
Course Curriculum
6 topics • 6 lessons
Topic 1 — What Makes a Strong Junior Fresher1 lessons
What Makes a Strong Junior Fresher30-60 min
Topic 2 — Customer and Hospital Staff Communication1 lessons
Customer and Hospital Staff Communication30-60 min
Topic 3 — Problem Solving and Troubleshooting1 lessons
Problem Solving and Troubleshooting30-60 min
Topic 4 — Documentation and Reporting1 lessons
Documentation and Reporting30-60 min
Topic 5 — Teamwork and Professional Discipline1 lessons
Teamwork and Professional Discipline30-60 min
Topic 6 — Final Junior Fresher Practical Assessment1 lessons
Final Junior Fresher Practical Assessment30-60 min
Requirements
- Completion of core HMS training recommended
About the instructor
L
lingerd bertonson
Course Instructor