About this course
Learn the basic technical skills needed to investigate common client issues before escalating them to a senior developer.
This is a support-focused course, not a full programming course. Trainees learn how to read errors, inspect browser problems, check PHP/MySQL logs, test database data and safely identify the likely cause of an issue.
What you'll learn
Read and understand common PHP and browser errors
Use browser developer tools to inspect failed requests and JavaScript errors
Check PHP/server logs and identify the important error message
Perform basic MySQL checks without changing production data
Use safe debugging steps and prepare a useful escalation report
Course Curriculum
6 topics • 6 lessons
1. Debugging Mindset — Find the Error First1 lessons
1. Debugging Mindset — Find the Error First25-40 min
2. Browser Developer Tools — Console & Network1 lessons
2. Browser Developer Tools — Console & Network25-40 min
3. PHP & Server Logs — Reading the Real Cause1 lessons
3. PHP & Server Logs — Reading the Real Cause25-40 min
4. MySQL Checks — Verify Data Before Changing Anything1 lessons
4. MySQL Checks — Verify Data Before Changing Anything25-40 min
5. Client Support Workflow — Diagnose, Fix or Escalate1 lessons
5. Client Support Workflow — Diagnose, Fix or Escalate25-40 min
6. Practical Debugging Challenge1 lessons
6. Practical Debugging Challenge25-40 min
Requirements
- Basic PAVAPA HMS knowledge
- Basic computer skills
About the instructor
L
lingerd bertonson
Course Instructor